What interpersonal skill is crucial for developing rapport with witnesses and victims?

Listening actively is a vital interpersonal skill in developing rapport with witnesses and victims. When investigators engage in active listening, they demonstrate genuine interest and concern for what the person is saying. This approach not only helps in building trust but also encourages the witness or victim to open up and share more information, which can be critical to an investigation. Active listening involves not just hearing the words, but also understanding the emotions and context behind them. This sensitivity can make individuals feel valued and supported, leading to more effective communication.

In contrast, being judgmental can create barriers and make witnesses or victims reluctant to share their experiences. Projecting authority may intimidate individuals, making them less likely to communicate openly. Ignoring emotional cues can lead to misunderstandings and a lack of connection, further hindering the ability to gather essential information. Therefore, active listening stands out as the most effective approach in these situations.